Choice Care Australia (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://choicecareaustralia.com.au/ (the “Website”), or use our services.
By accessing the Website or engaging with our services, you agree to the terms of this Privacy Policy. If you disagree, please refrain from using our Website or services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Personal information is information that identifies you as an individual. This may include:
- Full name
- Date of birth
- Contact details (e.g., email address, phone number, physical address)
- Health information or medical history (if relevant to our services)
- Emergency contact details
- Payment details
Non-Personal Information
Non-personal information includes:
- IP address
- Browser type and version
- Device information
- Website usage data (e.g., pages visited, time spent on the site)
We only collect sensitive information (such as health details) with your explicit consent or as required by law.
2. How We Collect Your Information
We collect your information through:
- Direct interactions: When you contact us, fill out forms or use our services.
- Automated technologies: Through cookies, web beacons, and analytics tools when you visit our Website.
- Third-party sources: Where permitted, we may collect information from service providers, government agencies, or referral partners.
3. Use of Your Information
We use your personal information for the following purposes:
- To provide and manage our services
- To respond to your inquiries and requests
- To comply with legal obligations or government requirements
- To improve our Website and service offerings
- To communicate with you about updates, offers, and promotions (with your consent, where required)
We will not use your personal information for purposes other than those outlined above without your permission.
4. Disclosure of Your Information
We may disclose your information to:
- Service providers and contractors who assist in delivering our services (e.g., IT providers, payment processors).
- Government authorities and regulators as required by law or to comply with our legal obligations.
- Emergency contacts or relevant health professionals in cases where your safety is at risk.
We do not sell or trade your personal information to third parties.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption and secure servers
- Restricted access to sensitive data
- Regular security audits
While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights concerning your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Withdrawal of consent: Withdraw consent for us to collect or use your information (where applicable).
- Complaints: Complain if you believe we have breached your privacy rights.
To exercise these rights, contact us.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Website. Cookies help us analyse how visitors use the site and improve functionality.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to access certain features of the Website.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any linked websites before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the “Effective Date” at the top. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact us.
